Returns & Exchanges
At Sige Mart, we prioritize the freshness of your groceries and offer a hassle-free return process for any items that do not meet our quality standards. Due to the perishable nature of food, we accept return requests within 24 hours of delivery to ensure food safety and customer satisfaction.
Inspect Your Order
Examine your groceries immediately upon delivery to ensure all items are fresh and your order is complete.
Contact Support
If you find a damaged or incorrect item, notify our customer service team via the app or website within 24 hours with a photo of the product.
Verification Process
Our quality assurance team will quickly review your claim and confirm eligibility for a refund or replacement based on the item's condition.
Receive Resolution
Once approved, we will either dispatch a replacement with your next delivery or issue a credit to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing